Ok, you’ve sold the house, found your new perfect place, and are looking for a few, quality movers to help you move affordably across town or even across the country. The next step is what makes a good moving company and how do you avoid a company that has a bad reputation, or worse – bad customer service.
The truth is that the world of moving is an ever-changing and evolving business. Given the ease of starting a moving company, there are always new moving companies that are looking for customers as each moving season comes into full swing.
This is why so many movers now have different strategies in serving their customers and maximizing the quality of service provided. The aim is to have your move completed reliably, smoothly, and most of all – reduce the inevitable stress that comes from moving.
What qualities make a good moving company?
To find a good moving company, you need to know what it takes to deliver high-quality moving services. This can be the difference between a happy customer and leaving dissatisfied because of bad moving experiences. Customer service can be defined as the interaction between a customer and a moving company to resolve any discrepancies or misunderstandings before, during, or after the move.
When a moving company provides quality moving services, there should be no problems encountered during the move. If the situation arises, you should report it to the company. You should make sure that they follow up immediately and are available for your questions before, during, and after a move. This will ensure that your concerns will be dealt with accordingly and provide you with evidence if necessary.
Good moving companies strive to keep their customers satisfied at all times. If they encounter a problem with the moving process or service, they should handle it professionally. The happy customers will speak up, and the moving company will have a better name for future customers.
Are there reviews on the company? Do they respond to the negative reviews?
The quality of their work will reflect on their customer ratings and ultimately will influence how people view them.
For instance, some customers love that they do not have to do much work when hiring a moving company. This is because they can sit down with the company’s representative and precisely determine what the job will entail. In addition, many customers love the fact that they are not pressured into doing any specific type of moving, like putting belongings in trucks, loading them on board, and driving them across town.
What is the TOTAL price? Any hidden fees?
First of all, get this agreed-upon price in writing. This is required in almost every state in the US. This protects you and identifies what the moving company will provide in terms of services. Be specific as possible. Don’t be afraid to ask questions.
Moving companies have different rates for different services. For instance, you may be able to find a moving company that provides a cheaper rate if you only pack and unload your belongings. The good moving company will let you know what additional services you can avail yourself of, before, during, and after the move. They may even suggest whether you should use their packing supplies. It is up to you to decide which services you want, as long as it does not cost too much for you.
If you have a unique request – ask early
Some moving companies do not offer certain services. If this is the case, you should ask the moving company for a complete list of services. If they cannot or are unwilling to provide you with this information, it might be best to go somewhere else. It would be best if you only dealt with a moving company that can provide you with a list of services, complete with prices.
Even better, this information should easily be found online. Head over to their website and see what questions they answer and how easy it is to navigate their website.
Referrals and why they are important
One way of how to find a good moving company is by word of mouth. Ask friends and family if they have used a mover before and can recommend one to you. Do not be afraid to take their advice, but do your research. Especially if this is your first time moving or are moving out of state. Word-of-mouth advertising is a powerful tool and can provide you with information on which moving services are suitable and help you find out which ones are bad. If you keep your ears open, you should get good service at an affordable price.
Above all, don’t go with the first moving company you asked for more info from. Take multiple quotes. Do you research and make sure to avoid overly pushy moving companies that are just trying to get you to sign the bottom line.
Focus on quality, transparency in pricing, and most importantly – great customer service.